Not in love with your new purchase and request order modifications? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
At AZ World Store, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need your order number and a clear photo showing either the incorrect item, the poor quality or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a replacement or a refund for you!
If your item has not arrived within 60 days after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
In most cases, we will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
To return your items, you should contact our customer service team. Please note that you will take responsibility for paying the shipping costs to return.
Please make sure that:
The product was purchased in the last 60 days
The product is unwashed, unworn and unused
The product itself or the printing is defective OR the final product is different than the one you ordered